General FAQs
How do I create a return?
Please look at our returns page here.
What Payment Methods do you accept?
We accept all major credit/debit cards, PayPal and Klarna.
What delivery options are available in the UK?
We offer UK Next Day Delivery, UK Express Delivery and UK Standard Delivery.
Orders placed before 1pm are dispatched the same working day, otherwise your order will be dispatched the next working day.
Non-UK orders are usually delivered within 7 working days, but can take up to 10 working days to arrive.
Please note: during certain events, these can and will vary. Please allow extra time before contacting us during peak times.
Do you deliver outside of the UK?
Yes, we can deliver worldwide!
For Mainland EU customers, check out our dedicated EU website: www.y1hockeyeu.com
For Rest of World deliveries, we recommend taking a look at our stockists near you (see below), and if there isn't one near you then get in touch for a delivery quote, if one doesn't automatically show at checkout.
Do you offer exchanges?
Currently, we don't offer exchanges, if you need a replacement then you can return your current item and order the correct one.
My tracking number isn’t working?
Your tracking number will update as soon as the delivery company collects your parcel, please note this can take a couple of hours to update. If your tracking doesn’t update after 24hrs from receiving tracking please get in touch.