We’re sure you’ll love your Y1 kit, but if not, you've got 14 days to request a return and 30 days to get this back to us from the date your order is delivered. After that, we may not be able to assist you.

The goods being returned must be in brand new condition, with all original packaging and labelling. If items are rejected upon inspection, we reserve the right to send these back to you and not process a refund.

We do not offer exchanges, all ordered items must be returned and another order made for the item you wish to replace it with.

We only accept returns of items bought through y1sport.com and not for any purchases through third party retail partners. If you have experienced an issue with any Y1 goods from a retailer, please contact their customer service directly.

If you have made a purchase on November 20th to December 24th, then you are eligible to return your goods for a refund until January 10th.

For clarity on any queries, please read through our FAQs, before getting in touch with us here and we will do our best to get back to you as soon as possible.

Exceptions:

Any prototype sticks are NOT eligible for refund, replacement and do not carry the usual warranty, as stated prior to purchase due to the experimental nature and extremely preferential pricing.

Any personalised teamwear is NOT eligible for a refund or replacement and does not carry the usual warranty, as stated prior to purchase. 

UNITED KINGDOM

1. To start your return, go to our RETURNS PORTAL - you must use the same email used for the order, to make the return.

2. Select the items you want to return, giving a reason for each.

3. Choose your courier and return option.

4. Every option available has the option for paper-less returns (QR code) or printed labels. These can then be dropped off out any of the drop-off locations available on the portal.

5. If printed, attach your labels to your parcels clearly, and then take your return to the chosen drop-off location.

Any charges will be clearly detailed on the returns portal and will be deducted from your refund.

REST OF WORLD

Unfortunately, our returns partner does not support international orders yet, but this is something currently being developed - we hope to bring it to you soon.

To request a refund, please contact us here and we will provide you with the steps required to return your item back to us.

Return postage costs and successful delivery are the responsibility of the customer unless an internal error has occurred with your order, so we always recommend using a tracked service.

MAINLAND EUROPE

For all returns from Mainland Europe, please visit our dedicated EU site and follow the steps to return your item back to us.